🍉
LimeCall-Click2Call/Callback
  • 👋WELCOME TO LIMECALL
    • ❓What is LimeCall?
    • ✨Change Log
  • 🚀GETTING STARTED
    • 🚀Configure Your Account
      • ⬇️Step 1 | Setting Up Call Forwarding
      • ⬇️Step 2 | Install Widget
      • ⬇️Step 3 | Invite A Team Member
      • ⬇️Step 4 | Configure Notifications
      • ⬇️Step 5 | Set Personal Working Hours
      • ⬇️Step 6 | Set Business Hours
      • ⬇️Step 7 | Personalize Your Widget
      • ⬇️Step 8 | Integrate Your Calendar
  • 🔌CONNECT YOUR WIDGET
    • ⬇️Install on WordPress
    • ⬇️Install using JavaScript
    • ⬇️Install with Google Tag Manager
    • ☑️Testing Your Widget
  • 🔀SYNC CRM & APPS
    • HubSpot
    • Zapier
    • Slack
    • API
    • Google Calendar
  • 🖌️WIDGET CUSTOMIZATION
    • ⬇️How each Widget theme works
      • Comparing each Widget theme functions
      • Classic Widget
      • Smart Widget
      • Modern Widget
      • Callback Widget
      • Ultimate Widget
    • ⬇️Widget Basic Settings
    • 🆕Customize the Widget to your brand design
    • 🆕Customize the Call Button to your brand design
    • 🆕Adding / Removing Channels to your widget
    • 🆕Adding Social & External Links
  • 💡LIMECALL CONCEPTS
    • Leads
    • Contacts
    • Pipeline
    • Companies
    • Meetings
  • 🔧MANAGING PLATFORM SETTINGS
    • How to set up call forwarding
    • Routing calls to your team
    • Managing your blocked list
    • Personal Settings
    • Company Settings
    • Platform Settings
      • Calls
      • Schedules
      • Countries
      • Auto Response
      • BlackList
      • Caller ID
    • Quick Replies
    • Lead Qualification
    • Users + Teams
    • Billing
    • Integration
    • API
    • Audit Log
    • Installation
    • My Page
  • 👥MANAGING LEADS
    • Lead Management
    • Lead Qualification
    • Manually Adding A Lead
    • Lead Pipeline
    • Lead Filtering
    • Tags and Segments
  • 📔BASIC GUIDES
    • Learn the basics of LimeCall
    • Login to LimeCall
    • Start managing your first lead
    • Set up the Agent App
    • Bring people on board
    • Edit Agent profile
    • Test LimeCall with teammates and friends
    • Check out the basic tools and features
    • Set up the Widget
    • Customize the Widget
    • Add LimeCall to your website
    • Start connecting
    • Choose a plan and subscribe
    • Dive into Reports
    • Train your team
    • Go beyond basic features
  • ⁉️Q&A
    • ❓FAQs
      • General
        • What is LimeCall used for?
        • How do I activate my Free Trial?
        • Is it mandatory to verify the number?
        • Trial Activated, what next?
        • Getting Started Checklist - What is it and must I complete it?
        • What languages does LimeCall support?
        • Do I need coding experience to install LimeCall on my site?
      • Dashboard
        • Setting up your profile
        • How to add several users to one LimeCall account?
        • What is the "Customer answer rate"?
        • What is the 'Agent answer rate'?
        • Can I manage the access level of team members to my account?
        • Can I assign specific teams & users to a specific widget/site?
      • Calls
        • What is a call button?
        • What is the time limit per call?
        • How to block spam callers?
        • How to assign an incoming number?
        • How to switch off SMS notifications?
        • What are Call Settings
        • Setting Caller ID
        • Will I get a toll-free phone number from my preferred country included in the Pro Plan?
        • Receiving digital calls from your website and app (WebRTC)
      • Widget
        • Customise the appearance of the Widget's design
        • The basic settings of the Widget Display
        • How can I design my Widget Template?
        • How to set your business hours?
        • Where do messages from the LimeCall widget go?
        • Can I choose where the widget is displayed?
      • Platform
        • Can I save individual and company contacts?
        • How to check the activity of Leads?
        • How to allow Customers to schedule a Call?
        • Selecting which URL’s display your widget?
        • How to add users and teams to your Dashboard?
      • Working Hours + Availability
        • How to add business hours to reflect team availability?
        • Turning off my team's availability
    • ⚠️Troubleshooting
      • Dashboard
        • Trouble logging in?
        • Why is the widget not displaying on my website?
        • LimeCall System Status
        • Resetting your password
      • Calls
        • Outbound calls are not connecting
      • Widget
        • Why is the Widget is loading slowly on my website?
      • Troubleshooting For Admins
        • Trial is not working
        • Widget not working
        • Callback not showing on widget
        • Widget web call not working
        • Unable to make outgoing calls
        • Unable to send/receive SMS
        • Unable to purchase incoming number
Powered by GitBook
On this page
  1. Q&A
  2. Troubleshooting
  3. Troubleshooting For Admins

Unable to send/receive SMS

PreviousUnable to make outgoing callsNextUnable to purchase incoming number

Here are the main issues that may cause you not to receive / send sms and how to resolve the issue.

  1. Your LimeCall Number has SMS capability

  2. Whitelisted Countries

  3. Does the recipients number have SMS capabilities

Let's review each:

  1. Your LimeCall Number has SMS capability

To check this, go to Numbers

Identify the number in question. It's SMS and MMS capabilities will be displayed.

  1. Has the country you are attempting to SMS been 'Whitelisted'?

Most major countries will automatically be whitelisted:

Here is a list of those countries:

  • United States US (+1)

  • United Kingdom GB (+44)

  • Thailand TH (+66)

  • Singapore SG (+65)

  • Poland PL (+48)

  • Philippines PH (+63)

  • Netherlands NL (+31)

  • India IN (+91)

  • Hong Kong HK (+852)

  • Germany DE (+49)

  • France FR (+33)

  • Finland FI (+358)

  • Egypt EG (+20)

  • Canada CA (+1)

  • Austria AT (+43)

  • Australia AU (+61)

If you require additional countries to be whitelisted, please contact our team at support@limecall.com where will will advise and support.

Important Note

Free trial users are can access to USA/UK trial numbers.

To access numbers for our 46+ countries upgrade to a paid plan.

We also provide custom plans for any country that is not on the list.

Please contact us regarding your trial for any specific country that can be enabled after a verification.

  1. Does the recipients number have SMS capabilities?

SMS will not be delivered successfully to those numbers without SMS capabilities.

Additional checks

You can test for errors by sending SMS from:

  • Platform

  • Dialer

  • Android App

If the issue is not resolved, please contact our Support Team via Live Chat or support@limecall.com

Watch our each step of our Quick Tutorial HERE

⁉️
⚠️