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LimeCall-Click2Call/Callback
  • 👋WELCOME TO LIMECALL
    • ❓What is LimeCall?
    • ✨Change Log
  • 🚀GETTING STARTED
    • 🚀Configure Your Account
      • ⬇️Step 1 | Setting Up Call Forwarding
      • ⬇️Step 2 | Install Widget
      • ⬇️Step 3 | Invite A Team Member
      • ⬇️Step 4 | Configure Notifications
      • ⬇️Step 5 | Set Personal Working Hours
      • ⬇️Step 6 | Set Business Hours
      • ⬇️Step 7 | Personalize Your Widget
      • ⬇️Step 8 | Integrate Your Calendar
  • 🔌CONNECT YOUR WIDGET
    • ⬇️Install on WordPress
    • ⬇️Install using JavaScript
    • ⬇️Install with Google Tag Manager
    • ☑️Testing Your Widget
  • 🔀SYNC CRM & APPS
    • HubSpot
    • Zapier
    • Slack
    • API
    • Google Calendar
  • 🖌️WIDGET CUSTOMIZATION
    • ⬇️How each Widget theme works
      • Comparing each Widget theme functions
      • Classic Widget
      • Smart Widget
      • Modern Widget
      • Callback Widget
      • Ultimate Widget
    • ⬇️Widget Basic Settings
    • 🆕Customize the Widget to your brand design
    • 🆕Customize the Call Button to your brand design
    • 🆕Adding / Removing Channels to your widget
    • 🆕Adding Social & External Links
  • 💡LIMECALL CONCEPTS
    • Leads
    • Contacts
    • Pipeline
    • Companies
    • Meetings
  • 🔧MANAGING PLATFORM SETTINGS
    • How to set up call forwarding
    • Routing calls to your team
    • Managing your blocked list
    • Personal Settings
    • Company Settings
    • Platform Settings
      • Calls
      • Schedules
      • Countries
      • Auto Response
      • BlackList
      • Caller ID
    • Quick Replies
    • Lead Qualification
    • Users + Teams
    • Billing
    • Integration
    • API
    • Audit Log
    • Installation
    • My Page
  • 👥MANAGING LEADS
    • Lead Management
    • Lead Qualification
    • Manually Adding A Lead
    • Lead Pipeline
    • Lead Filtering
    • Tags and Segments
  • 📔BASIC GUIDES
    • Learn the basics of LimeCall
    • Login to LimeCall
    • Start managing your first lead
    • Set up the Agent App
    • Bring people on board
    • Edit Agent profile
    • Test LimeCall with teammates and friends
    • Check out the basic tools and features
    • Set up the Widget
    • Customize the Widget
    • Add LimeCall to your website
    • Start connecting
    • Choose a plan and subscribe
    • Dive into Reports
    • Train your team
    • Go beyond basic features
  • ⁉️Q&A
    • ❓FAQs
      • General
        • What is LimeCall used for?
        • How do I activate my Free Trial?
        • Is it mandatory to verify the number?
        • Trial Activated, what next?
        • Getting Started Checklist - What is it and must I complete it?
        • What languages does LimeCall support?
        • Do I need coding experience to install LimeCall on my site?
      • Dashboard
        • Setting up your profile
        • How to add several users to one LimeCall account?
        • What is the "Customer answer rate"?
        • What is the 'Agent answer rate'?
        • Can I manage the access level of team members to my account?
        • Can I assign specific teams & users to a specific widget/site?
      • Calls
        • What is a call button?
        • What is the time limit per call?
        • How to block spam callers?
        • How to assign an incoming number?
        • How to switch off SMS notifications?
        • What are Call Settings
        • Setting Caller ID
        • Will I get a toll-free phone number from my preferred country included in the Pro Plan?
        • Receiving digital calls from your website and app (WebRTC)
      • Widget
        • Customise the appearance of the Widget's design
        • The basic settings of the Widget Display
        • How can I design my Widget Template?
        • How to set your business hours?
        • Where do messages from the LimeCall widget go?
        • Can I choose where the widget is displayed?
      • Platform
        • Can I save individual and company contacts?
        • How to check the activity of Leads?
        • How to allow Customers to schedule a Call?
        • Selecting which URL’s display your widget?
        • How to add users and teams to your Dashboard?
      • Working Hours + Availability
        • How to add business hours to reflect team availability?
        • Turning off my team's availability
    • ⚠️Troubleshooting
      • Dashboard
        • Trouble logging in?
        • Why is the widget not displaying on my website?
        • LimeCall System Status
        • Resetting your password
      • Calls
        • Outbound calls are not connecting
      • Widget
        • Why is the Widget is loading slowly on my website?
      • Troubleshooting For Admins
        • Trial is not working
        • Widget not working
        • Callback not showing on widget
        • Widget web call not working
        • Unable to make outgoing calls
        • Unable to send/receive SMS
        • Unable to purchase incoming number
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  1. LIMECALL CONCEPTS

Contacts

Managing and organizing contacts in LimeCall offers a range of benefits, enhancing your communication processes and overall business efficiency. Here are some key advantages:

  1. Efficient Communication:

    • Immediate Connection: Streamline communication with features like Click 2 Call, enabling instant connections with leads and contacts.

    • Scheduled Callbacks: Schedule callbacks efficiently using LimeCall's Callback Automation, ensuring timely follow-ups even if contacts are initially unavailable.

  2. Optimized Lead and Contact Handling:

    • Instant Qualification: Quickly qualify leads based on predefined criteria, allowing your team to focus on the most promising opportunities.

    • Automated Distribution: Automatically distribute qualified leads and contacts to the most suitable team members, ensuring a prompt and targeted response.

  3. Enhanced Productivity:

    • One-Touch Calls: Initiate one-touch calls directly from LimeCall, reducing manual effort and increasing overall productivity.

    • Efficient Data Tracking: Utilize call tracking features to monitor and analyze incoming and outgoing calls, improving overall efficiency and performance.

  4. Improved Follow-up Strategies:

    • Scheduled Activities: Integrate LimeCall with calendar apps to schedule and manage follow-up activities, appointments, and important events seamlessly.

    • Consistent Callbacks: Ensure consistent follow-ups with scheduled callbacks, increasing the likelihood of successful connections.

  5. Holistic Contact Management:

    • User-Friendly Interface: LimeCall's user-friendly interface makes it easy to manage contacts, promoting efficient organization and navigation.

    • Collaborative Sharing: Share contacts among team members for collaborative efforts, ensuring a comprehensive approach to contact nurturing.

  6. Data-Driven Insights:

    • Call Data Analysis: Analyze call data, including caller ID, call duration, and call disposition, to gain valuable insights into communication patterns and areas for improvement.

    • Performance Metrics: Use LimeCall's data to assess the performance of your communication strategies and refine them for better results.

  7. Brand Consistency:

    • Brand Showcase: Customize LimeCall widgets to showcase your brand, reinforcing brand identity during interactions with external link placeholders.

  8. Multi-Channel Integration:

    • Versatile Lead Capture: Capture leads and contacts seamlessly through various channels, including Click 2 Call, Callback, website forms, and social media lead ads.

  9. Real-Time Notifications:

    • Instant Awareness: Receive instant notifications for new leads and contacts in real time, allowing for immediate and proactive follow-up actions.

  10. User Support and Learning Resources:

    • Live Chat Support: Access LimeCall's support team via Live Chat for immediate assistance with contact management.

    • Quick Tutorial: Explore LimeCall's Quick Tutorial to learn and master each step of the contact management process, ensuring optimal use of the platform.

By effectively managing and organizing contacts in LimeCall, businesses can create a more streamlined and responsive communication system, leading to increased conversions, improved customer relationships, and overall business success.

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Last updated 1 year ago

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