Customize the Widget
While LimeCall's Widget is ready to use once you've configured the settings, it is also highly customizable. With just a few clicks, you can easily align it with your website branding.
Widget: Customize the Widget to reflect your wedsite.
Language and Basic Settings: change the Widget language and set the welcome message and other features.
Availability: Set business hours to decide if the customer can leave a message or connect only when agents are online.
Routing Rules: Divide incoming leads by departments, e.g. Directing leads and customers to sales and support teams. Assign your teams to the widget.
Experimentation and exploration are crucial when setting up and configuring LimeCall for your website. It's important to find the settings and customization options that work best for your business and customer needs. If you're unsure about certain settings or want to try different configurations, keep in mind that most changes are easily reversible with just a click.
Here are a few tips to encourage experimentation and maximize your LimeCall experience:
Start with default settings: Begin by using the default settings provided by LimeCall. This allows you to get a feel for the basic functionality and understand the platform's standard features.
Make incremental changes: Rather than making multiple changes at once, try making small adjustments and test them. This way, you can isolate the impact of each change and determine what works best for your website and customers.
Monitor and analyze results: Keep track of the metrics and feedback to evaluate the impact of any changes you make. Assess factors like chat engagement, response time, customer satisfaction, and conversion rates to gauge the effectiveness of your LimeCall setup.
Seek support when needed: If you encounter any difficulties or have specific questions, don't hesitate to reach out to LimeCall support team. They are there to assist you and provide guidance throughout the setup and configuration process.