Start connecting
Optimize the value of LimeCall, it may be that the visitors on your website will jump at the opportunity to get in touch, but if they don’t, there are ways to make good use of your online time. By increasing the visibility of the widget on your website and meeting your customers where they are, you can get those numbers up.
To maximize the value of LimeCall and increase customer engagement, consider implementing the following strategies:
Make the widget impossible to miss: Customize the widget to grab visitors' attention. Use eye-catching designs, ensure responsiveness across devices, and leverage targeted messages to engage users and prompt them to start a connect.
Stay available after hours: Enable the option for customers to leave a message even when your team is offline. This allows them to reach out and ensures that their inquiries are addressed in a timely manner.
Connect LimeCall with social media: Integrate with platforms like Facebook to handle customer inquiries from these channels directly within LimeCall. This enables seamless communication across various platforms.
Integrate with messaging apps: Connect LimeCall with messaging apps such as WhatsApp Business. This integration enables you to manage all your customer communications within the LimeCall, streamlining your workflow.
Be proactive: Use engaging greeting messages to initiate conversations with visitors. This can be employed for lead generation, targeted marketing, scheduling appointments, and more. Proactive engagement can significantly increase chat volume and customer satisfaction.
To further enhance your LimeCall experience, you can explore the LimeCall Guide. It offers additional tips and tricks for increasing lead volume.
Additionally, ensure lead quality and deal with spam or low-quality leads effectively. Implement measures such as a pre-lead form to filter out unnecessary or irrelevant inquiries. Utilize responses to address common questions and ban users who send spam or abusive messages to maintain a positive lead environment.
When your team is offline, consider switching your status to not accepting calls. However, you can still allow customers to leave messages in settings. This ensures that even when your team is unavailable, customers can still reach out and receive responses when your team is back online.